francois.rosselet
Hey,
My name is Francois. I work in the freight industry, and I have created this map:
This a map to understand the implementation of a customer portal, starting with basic services.
It shows that:
- Data should quickly move to the right (for reliability, accuracy and
- Exisiting products (CRM, ERP) can be improved
- Technical infrastructure can be easily optimized (cloud)
If I had run business in this field, I would do:
- We can improve on the technical stack (commoditize servers, API gateway and hardware on the cloud)
- We have to improve on the data side and bring it to the product level
- We certainly have to rethink our ERP and CRM needs
I was surprised to learn that customers data was stuck in the genesis field for a while due to a legacy CRM system which master data scheme is poorly understood and data not yet accessible through an API
Best regards,
Francois
